Knowledge Management

Question:
Hello All,
Currently we have a situation, wherein we use have purchased material from a vendor using document type NB. Then we have carried out a GR.
The material was then found to be defective and henceforth has to be retuned to the vendor.
The item is marked as a returns item, by marking the return item field as the item level field in the P.O.
The client then requires the material to be sent back through the SD route, wherein VL10D is used to process the P.O.
Problem here is that no deliveries are being created from the P.O, bacause no shipping data can be determined.
We have maintained the vendor as a customer and also entered the same in the vendor master. We have also marked the Purchasing view in the Vendor master, in the box( returns through shipment processing).
The issue here is whether anyone is aware as to how the P.O would determine the Sales Area, in order to create the deliveries.
(Delivering Plant cannot be maintained in the Vendor as customer, because the same Vendor supplies to different plants and hence returns material can be received from different plants. )
Has nayone here faced a similar problem and managed to solve it?
So can anyone of you provide some information / solutions.
Thank you in advance
Answer:
Have you set the delivery type to be used for returns in config?
IMG > MM > Purchasing > Purchase Order > Returns Order > Returns to vendor
Answer:
compare this:
Returns to Vendor
In this step you define the data specific to Shipping for returns orders.
Recommendation
You can only use SD to handle returns to vendor under the following conditions:
The "Returns by delivery" indicator must be set for the vendor.
The returning plant must be assigned a return delivery type.
Purchasing document category F
Purchasing document type NB
Return delivery type RL
Further Notes
Supplying plants that are not distribution centers usually do not have shipping points.
Assignments must therefore be made in Customizing for the standard system.
These assignments are maintained in "Assign shipping point to plant". and "Assign shipping point".
Answer:
The determination of the shipping point is executed via table TVSTZ. The key element shipping condition is determined as priority from Customizing table TVAK (Order header). If there is no entry here, the shipping condition is copied from the customer master record.
Answer:
Hi Svetja,
Thanks a lot for the reply.
The customization i have already maintained are as follows:
I have created Vendor as customer and linked the same through the masters.
The Returns Delivery RL has been defined for a combination of Plant, Purchase Document type NB(in customising under Returns to Vendor)
The box in the P.O at the item level has been marked as a returns item.
In nthe vendor master in the Purchasing Data view the checkbox, returns w.r.t sipment processing has been ticked.
Shipping Conditions have been maintained in the vendor as customer.
Still i am unable to process deliveries using VL10D/G/F.
What am i missing.
Can someone have an outside view and inform me.
Thanks in Advance