Question:
My sat nav arrived Friday 11th I paid £99.99 from Comet. I tried to make purchase on line but it didn't like my card. I phoned and the purchase went through.
I did not have time to look at it until Sunday 13th when i could not get it to locate a satalite. Following advice from the Sat nav thread I got it working by driving to a flat playing field. I drove to work, it was fine but the distance was only 6 miles.
Havn't used it again until today, did a 35mile journey to a shopping Mall. It took 20 miles to aquire a signal and then kept losing it. Tried again coming home and exactly the same thing happened. It is just no good, hopeless a waste of money.
Phoned Comet and they say that as it is more than 7 days I need to contact the manufacturer send it back, get it repaired. I don't want this, i want a refund.
What should i do?
Answers:
Send it back under distance selling act, you can return anything without a reason within 7 days for a full refund.
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Does your car have a heated windscreen? If it does you may just need an aeriel extension.
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Send it back under distance selling act, you can return anything without a reason within 7 days for a full refund.
Unfortunately its been 10 days, as I said originally I tried it it worked (after a fashion) and then I didn't use it until today because I havn't been anywhere.
Answers:
What car have you got? If you have a athermic coated windscreen then it wont work very well if at all. You will then need a external aerial which you can get from Maplins for £9.99. I have a clio and I had the same problem. since I got the aerial its now perfect.
athermic windscreens =
Maplins aerial
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You could try what I do, I have a Citroen C5 (with athermic coating) and it won't work on the front windscreen, if you attach it to the side windscreen it works great, so long as you don't block the mirror
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You could try what I do, I have a Citroen C5 (with athermic coating) and it won't work on the front windscreen, if you attach it to the side windscreen it works great, so long as you don't block the mirror
Yes I do have a C5. To aggitated to try tonight but will try tomorrow. If it works I will love you forever!
Answers:
What car have you got? If you have a athermic coated windscreen then it wont work very well if at all. You will then need a external aerial which you can get from Maplins for £9.99. I have a clio and I had the same problem. since I got the aerial its now perfect.
athermic windscreens =
Maplins aerial
Huge thanks. yes my car is listed here as having an athermic windscreen.
How do you fit the aerial? Do you have to drill the body work of the car and if you have it stuck on doesn't that advertise the fact you have a sat nav?
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Huge thanks. yes my car is listed here as having an athermic windscreen.
How do you fit the aerial? Do you have to drill the body work of the car and if you have it stuck on doesn't that advertise the fact you have a sat nav?
AFAIK these aerials tend to be small, black and magnetic with a long thin cable (and also a thin socket). It would just be a case of routing the cable where you can and magnetising the aerial to the outside of the car somewhere. IT *may* advertise the fact you have a sat nav but so long as you remove it from the car (do not leave it in the glovebox) if someone tries your car you just have to get the window replaced and not the sat nav too.
Remember to also remove any obvious mounts from the windscreen as the thieves look out for these.
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i actually have one of theses ariels for an old sat nav, i have a piece of blue tack on the bottom of it and stick it on the dashboard, it works well on these type of windscreens, then put it in the glove box when not in use, they connect to the back of the sat nav and place the cable out the way.
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i actually have one of theses ariels for an old sat nav, i have a piece of blue tack on the bottom of it and stick it on the dashboard while i use it, then put it in the glove box when not in use, they connect to the back of the sat nav and place the cable out the way.
I am guessing in this instance the aerial on the dashboard would still be susceptible to the affect of the athermic windscreen which prevents a satellite lock.
However it may be a good idea to experiment with the location of the aerial inside the car until it becomes usable.
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[quote=anewman]if someone tries your car you just have to get the window replaced and not the sat nav too.
They can have the ******* thing the way I feel about it at the moment!
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Have you fitted the unit with 2 batteries? otherwise it will lose its location settings and has to find the satalites again. I just left mine in the back garden to locate the satalites and then fitted it to a Ford Focus with a heated windscreen and its works fine. Also plugging in the power using the ciggy lighter as the sound is a little louder.
Try this forum which is dedicated to Garmin I3 owners
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Have you fitted the unit with 2 batteries? otherwise it will lose its location settings and has to find the satalites again. I just left mine in the back garden to locate the satalites and then fitted it to a Ford Focus with a heated windscreen and its works fine. Also plugging in the power using the ciggy lighter as the sound is a little louder.
Try this forum which is dedicated to Garmin I3 owners
Thanks, yes it does have baterries in and I do plug it into the socket. It finds the setting outside the car but loses them inside so it sounds more and more like the windscreen.
Answers:
Your prob. is def. the windscreen - have colleague at work with EXACT same car and I3 issue!! I told him about these windscreens and he tried mounting on side window - mostly cured it (sometimes can only get 3 sats. due to orientaion of car and sats!) External antenna made it work perfectly! He just takes the antenna off when parking up.
Good Luck!
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I have a Picasso. I mount the i3 on the quarterlight to the right of me, works fine. Do you have a dotted area on the windscreen above your rear view mirror, if so, this area doesn't have the coating, it's so auto tolls can work apparently. Wouldn't be any good to me as I would strain my neck looking at it but maybe worth a try, don't give up, when they work they're excellent!
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I had the same trouble with signal on my C5 so I bought a receiver off ebay for about £10 so as to improve it. I now pop it onto the roof before a jouney for about 30 seconds and it picks up about 8 sats then i transfere it to the front dash on a non slip mat on the right of the screen. Seems to keep the sats for the rest of the journey.
How did I live without a satnav before. Magic invention.
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Phoned Comet and they say that as it is more than 7 days I need to contact the manufacturer send it back, get it repaired. I don't want this, i want a refund.
what a load of bull, the law states you are entitled to a refund, repair or replacement at any time within 12 months, the first 6 months refund or replacement. even after 12 months you can ask for a replacement.
Also stating you have to send it off to garmin is also bull, your contract was with comet not garmin.
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what a load of bull, the law states you are entitled to a refund, repair or replacement at any time within 12 months, the first 6 months refund or replacement. even after 12 months you can ask for a replacement.
Also stating you have to send it off to garmin is also bull, your contract was with comet not garmin.
It has to be proved to be faulty first. Having a heated windscreen does not make the satnav faulty.
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I had the same experience with my C5. Got the aeriel from Maplins, mounted it on the rear parcel shelf and hid the wire round the edge of the roof headlining/door trims. It has worked a treat ever since. Mounted the Satnav on the right of the windscreen near the pillar, was able to conceal the power cable under the dash and behind the door seal so it is really neat.