Question:
Daughter at uni stuck installing router can anyone help?
so far at step 8 now but it says
Warning, must be coinfigured mannually please contact your ISP
it has a dropdown box that is already on 'static ip' but there are 6 selections
dhcp
pppoe
static ip
pppp
l2tp
telstra
it also has things to fill in
ip address (she didnt check before now cant get on the net as shes tring to instal this what should she do?)
subnet gateway
gateway
dnsl
dns2
stuck here
Answers:
sorry its ntl cable and shes installing it to use with 2 laptops. sje wants to be able to use hers connected direct sometimes and be able to be wireless others
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she chose dhcp and went through past step 9 and has now been put to step one of setting up wireless thingy. She says the instructions are not very good at all. Shes gone off the phone for a while to try and sort that out anything she should know?
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Its now saying router cannot connect to the internet do you want to turn off the dhcp modem and try again so she has unplugged it and plugged it back in and clicked yes but it is still not working what would she do now?
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There is a link to an ntl help page at the bottom of this thread, sometimes you have to register the mac address of the router with the isp.
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thanx
she has got to configure wirless settuings
a/ secure easy set up
b/ enter wireless settuings manually
she chjose A and it then goes to page 2 saying confirm new settings
encrription
ssip
channel
key
there are things wrote after the above 4
it says would you like to save these settings she has clicked yes and it then says router cannot access the internet try turning off your modem and back on again... i think this is the ntl modem or not sure if they mean the roiuter but sghes tried turning off the modem and puttibng it back on and it diesnt work should she have chose manual set up?
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really struggling for help on this if anyone can advise
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her friend is picking up linksys on her laptop now but they arent on the net does this mean its gone through? shes at the part where its asking her something to do with a name for the router in the wireless set up. she darent close down or reboot or anything
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Does a direct connection with the cable modem still work.
Does a direct connection PC - Router - Cable modem work.
The wireless issue is an extra point of possible failure, I'd try getting it working wired first.
You probably need to do an ipconfig /release and ipconfig /renew each time you pull the leads out to test.
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Does a direct connection with the cable modem still work.
Does a direct connection PC - Router - Cable modem work.
The wireless issue is an extra point of possible failure, I'd try getting it working wired first.
You probably need to do an ipconfig /release and ipconfig /renew each time you pull the leads out to test.
All I know is its showing linksys on the other girls laptop.
How would she try to get it working wired? shes tried but she might be doing it wrong it just says cannot connect to the internet it must be something to do with the modem because it says switch of modem and restart nothing abbout the router
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All I know is its showing linksys on the other girls laptop.
How would she try to get it working wired? shes tried but she might be doing it wrong it just says cannot connect to the internet it must be something to do with the modem because it says switch of modem and restart nothing abbout the router
It is all explained in the full User Guide which includes a troubleshooting section. Find out which version you have, as there are several versions and download the relevant User Guide from .
HTH
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i think you have the wrong router... but im not sure, my borhter had cable(with blueyonder) and he just needed to plug it in and he was away, the ppoe stuff is for an ADSL connection which works via a BT socket and microfilter and a separete modem. for ym linksys router which connects to an ethernet modem(possible like yours) i have the following settings
Auto config DHCP
name:anything mine is called PiercesRouter
Host Name: "blank"
Domain"blank
MTU:auto
Local IP 192.168.1.1
DHCP Enabled
starting at 192.168.0.100
lease 0
all other settings blank or not required.
as for turning it off do not worry, if it all messes up the router has a rest button at the back which can reset EVERYTHING if you hold it for 30 seconds.
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shes checked and its a dsl wireless cable router so it should be right. this is a nightmare
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I had probs. with a Linskys which I bought about 6 months back (Advanced Technothicky I'm afraid). I found the instructions to be not quite "user-friendly" enough but included in the kit was an 24 hour 0800 helpline. It sounded like a sub continent call centre but the guy was sh*t-h*t and within 10 mins I was up and running. He gave me a registration number which I was to quote if ever I needed any future assistance.
Was there no reference to a freebie helpline in the kit that is currently causing probs. or have they stopped this service now ?
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First of all plug it back into the cable modem, do an ipconfig /release and renew, check to see if internet is working.
Then plug PC - router - modem, and do the same.
try start run cmd
ping and ping 66.249.91.104
If it worked at stage one, and not 2, then either a configuration issue is to blame, or the mac address of the router needs registering with NTL (Not sure if you need to do this, maybe an NTL user with router may be able to advise).
Forget about wireless for now, it just makes diagnosis harder.
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thanx, she cant get on the net though at the moment as shes doing this so she cant vew the user guides or anything
how do you do an ipconfig release and renew check?
how do you ping? just start button then run and put the number in the box and click ok?
sorry they must be simple but ive never done them
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start, run, cmd 1st
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Just helped my friend to go on the net with his WRT54GS-V5 over the phone. Basically, I asked him to do the following:
1) Turn off everything
2) Disconnect the ethernet cable from the cable modem to the PC
3) Connect the blue ethernet cable from the cable modem to the the Internet port of the router.
4) Connect the existing ethernet cable from PC to LAN port No 1.
5) Turn on the cable modem, wait for a minute or two
6) Turn on the router, wait a minute or two
7) Turn on the PC
Off you go .. you should be able to connect to the Internet...!!
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what does the v5 stand for?
was your friends dsl wireless cable modem and did you use the set up cd that was with it them?
was his ntl broadband too?
this is a laptop well 2 laptops
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v5 stands for version 5, which uses different firmware but have the same WEB GUI interface as previous versions .. but it shouldn't be a matter. Yes, my friend is on NTL too (and I'm on NTL too with the exact same router as what you have). Well, the above should work if your notebook is directly connected to the router via ethernet cable. Before going for the wireless setup, make sure that you've the wired part working first. Ditch the setup CD-ROM, it gives more troubles instead of helping you to get started.