Question:
Got my new PC a couple of months ago.
Uploaded all the software I wanted from the net and CD's - still not perfect but getting there . . .
Today needed to scan some documents and realised I hadn't loaded the scanner's software from the manufacturer's CD.
I followed all the on screen instructions and it said that it was installed so rebooted
BUT
the software hasn't installed !
I tried another 2 different software cd's -
the same -ie nothing installed
I can download from the net, I can 'see' the cd instructions but it's not happening !
Anyone had this problem and fixed it ?
Have I inadvertantly done this - so that if it happens again I can fix it ?
Can someone please help please ?
Many thanks
Lee
Answers:
Just try this a moment to see if CD player is working, pop in a Music CD and see if that plays.
Answers:
Got my new PC a couple of months ago.
Uploaded all the software I wanted from the net and CD's - still not perfect but getting there . . .
Today needed to scan some documents and realised I hadn't loaded the scanner's software from the manufacturer's CD.
I followed all the on screen instructions and it said that it was installed so rebooted
BUT
the software hasn't installed !
I tried another 2 different software cd's -
the same -ie nothing installed
I can download from the net, I can 'see' the cd instructions but it's not happening !
Anyone had this problem and fixed it ?
Have I inadvertantly done this - so that if it happens again I can fix it ?
Can someone please help please ?
Many thanks
Lee
create a folder on your desktop and drag across all the files on your cd and drop them into the empty folder.
Then try running the setup from the folder.
Answers:
create a folder on your desktop and drag across all the files on your cd and drop them into the empty folder.
Then try running the setup from the folder.
But that doesnt suss out whether the CD Drive is duff.
Answers:
Quincy - Music CD works fine
Lee
Answers:
Quincy - Music CD works fine
Lee
Ok, I would try updating XP if thats what your using as there is a new installer available its just a case of elimination at the mo.
Also check that the software has a shortcut, In other words have a good look under Start, All Programs, and have a look all in there as you may have just missed it, especially if you have eyesight like mine
Answers:
Yo might want to also check any spyware apps you run as it may have disabelled the software.
I know spycathcer part of the ghost surf 2006 suit platinum disabels some software untill you give it permissions.
Answers:
OK Quincy . . .
I checked all the program folder - there should have been about 4 bits of software ( sorry for the non tech speak, but haven't got any ! ) and i did a files and folders search re the 'titles/names' that were installed on my old PC that's barely held together with an elastic band -
not a bean !
Re Windows update -I allow my pc to automatically update every day - bit excessive but my memory . . . . lets not go down that road - have just manually done it.. .
Still duzznee work !!!
Yep am running XP - is there a particular update that I can look for in windowsupdate.com and reinstall/upload ?
Is it worth trying ?
I had my old PC for about 10 years and got it running sweet as a . . . and this new thing .. . . mutter mutter
Any other ideas ?
Re Leesmithg's idea of dragging and dropping - will do that as I need those documents scanned - lets hope this silly grey box will let me. Many thanks for that emergency tip Leesmithg !
But please more help would be brill as it'll have to get fixed one way or another
Many thanks
Lee
Answers:
Have a look in user accounts in the control panel and make sure you have an Admin account and not Limited or that would do it aswell.
P.S dont worry about the updates now, that seems OK.
Answers:
Leesmithg
Thanks for the spyware application tip
I have got one or some - don't know what I'm doing but will have a search and see what I can find !
If I don't reply soon its because I'm still looking, but will update as and when
Thanks
Lee
Answers:
Quincy - thanks
looked in user account - tiz admin
Leesmithg
The spyware thing for me is a mystery
All I do is have it/and all my software updated/run automatically.
So looked into discclean and counterspy and am lost . .. where/what bit in the menus do I look if something has been disabled ?
Sorry . . . need some guidance ?
Thanks
Lee
Answers:
Well the only application I have used as spyware finder which disables software apps is spycatcher from tenebril, spybot and adaware don't exactly do the same.
I digress, can you see your scanner here?
Answers:
Hi Leesmithg
Getting despondent . . .
nope cannot see my scanner there
how do I copy the screen and put it on a post ?
A aaaaaaaaaaand - did the drag and drop into a folder
that worked
installed as per instructions
rebooted
the software isn't fl***in well there !!
anyway, what should I do next ?
thanks for your patience
Lee
Answers:
O.k there is a key on you keyboard to the right usually above a key labeled insert named PrtScn and on the same key underneath SysRq.
Click it once.
Then open paint or another image editor click edit and select paste.
Then resize the image and save as png, gif or jpeg.
Goto creat an account then upload to there. Once in your album copy the image link, will have [img]www.photobucket.com/album/name......[/img]
Then just copy that into you post here.
Before that though, right click my computer, properties, hardware, device manager and press on the name next to the little compueter monitor you see, then click on the tool bar a magnifying glass with a little monitor behind it.
See if it searches and finds your device.
You can also see if your device is installed if you click on the '+' sign a little way down the devices under imaging devices.
Try that I am having my usual apple for lunch, see give it ago and will read in a few minutes.
Answers:
Thanks for your patience Leesmithg
the scanner appears in 'imaging devices' but not on 'my computer' screen.
Good job, because I followed your instructions re getting a screen view in this post - all successfull, uploaded to photobucket, but cannot paste the thing into this post - I don't know - prob just me . . .
When 'computer sez nooo' then I need to get away from it as the thing stresses me out !
Don't rush your lunch - am about to have mine
will look for an old software cd to see if it'll install and/or work via drag and drop - because the Canon cd seems to be completely blocked !!!
Is there a diagnostics tool that can pinpoint whether the installation facility has been disabled by me ?
Thanks again
Lee
Answers:
Just right click it and remove it reboot, your should get a warning after you reboot for a driver installation, then insert disk and let windows install it for you.
Answers:
Thanks all !
Leesmithg and Quincy especially !
Choose which option did the trick .. .
This is what i did
1 had some lunch
2 had a home size g&t
3 calmed down, and didn't throw the PC out of the window
4 started from scratch AGAIN
5 2 hours later - it worked !! ( BUT - forgot to check after each try . . )
6 started again
7 Counterspy's update started running so disabled the program
8 checked to see if I can install
YES !!!
I think what made it work was the home size g&t !!
Thank you very much
Can now scan and send my daughter her P11d to Vancouver !! HA !
Lee