Question:
My friend's got a replacement PAYG O2 phone she's using the same sim card as she had before - but she's getting texts (that she has not requested) and getting charged for them.
Anyone had this before?
What do you do about them?
The O2 shop that she got the phone from have advised her to text the number back saying "STOP". Would that really work?
Answers:
No idea whether it works.
But I suggest she writes to the O2 saying something like 'Thank you for yr advice about my unwanted texts. I confirm that you have told me that if I text 'STOP' to the sender's number, I will stop being charged for these texts.' Send it recorded delivery - then she'd be in a strong position to refuse to pay O2 for any subsequent charges!
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it should work - they're trying to make it industry standard so you can unsubscribe... it works on most now tho
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Have a read of this website
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it should work - they're trying to make it industry standard so you can unsubscribe... it works on most now tho
They should make it an industry standard that if a company sends you a text which you haven't asked for, and charges you for it, they get fined.
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Thanks for that - she ended up getting 3 or 4 all together (at £1.50 each!) She thinks it's sorted.
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let me know if she gets her money back from the company concerned (sender of the text) as well as from the mobile provider- I had the same problem and after a fair amount of hassle wit T mobile i managed to get them to cough up the text costs and got the text company to unsubscribe me without texting back to them (which would have cost me another £1.50??) as they agreed i had never subscribed to them in the first place.
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Hello
I'm not sure if this the right bit of the site, but I was hoping someone would be able to give me a bit of advice.
I don't usually check my phone bills (stupid, I know) but have thought for the last few months that they've been higher than they should. When I checked my bills, I found out that I'd been paying £1.28 more than once a week to some company - paying for texts that they are sending me! I've never signed up to a ringtone, screen saver or anything like that to my phone. Orange said that I can't do anything about it and that just by opening a text from someone can be like signing a ontract. How is that right?!
If anyone could give me any advice on this I'd really appreciate it x
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Have a look at
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Help needed,
Does anyone know how to stop unwanted text messages from Gatecrasher and all it's friends.
Have tried to text back STOP but there is no number to send text to!!
It is driving me mad, advertising nights in the clubs, the messages come in at all hours of the day and night.
I didn't even realise I had joined up for that, I asked about VIP tickets and guest lists for a friends birthday and wouldn't let u ask question without puttin mobile number in, now cant stop them.
HELP
Answers:
Help needed,
Does anyone know how to stop unwanted text messages from Gatecrasher and all it's friends.
Have tried to text back STOP but there is no number to send text to!!
HELP
I had exactly the same problem but with clubs and bars in Birmingham. It was driving my crazy as there was no number to send "STOP" back to! This carried on for years until one text message mentioned a website where you could buy tickets. I went to this website and emailed them telling them to remove me from the mailing list and also mentioned that it is illegal to send these texts out without allowing the recipient to text back "STOP". They emailed back saying that they were not the organisers of the text messages, but would try to help me out. Less than a week later, I received another text message from a B'ham bar/club but this time, instead of coming from "Custard Factory", "Medicine Bar" etc, it came from an actual number, and at the end of the text, it mentioned to text back "STOP" to stop receiving texts. Needless to say, I did this straight away!
Answers:
You need to go to the Telephone Preference Service. Alternitively ask your mobile phone provider for some advice - they'll probably refer you to the same.
I can't remember the site address but if you google the above you'll find it.
It takes about 30 days for it to have an effect and it is not totally foolproof. Some cowboys still try it on but it is rare.
My numbers have been registered with the TPS since I have had them. I am now porting them onto their 4th contracts. Also my childrens' numbers are on them.
H
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My 8 yo son bought a new mobile a week ago and a 'helpful' friend borrowed it and somehow subscribed him to a horoscope service from which he is receiving messages several times a day. I have texted 'stop' to the number but it has made no difference. His credit (which he paid for himself) is decreasing at an alarming rate. How can we get this stopped?
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Is there no contact details for this "horoscope" service?
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My 8 yo son bought a new mobile a week ago and a 'helpful' friend borrowed it and somehow subscribed him to a horoscope service from which he is receiving messages several times a day. I have texted 'stop' to the number but it has made no difference. His credit (which he paid for himself) is decreasing at an alarming rate. How can we get this stopped?
Had the same problem - bet you are with T-mobile. My daughter got innundated with texts as soon as she bought the phone - some from [b]very [/B]unsuitable for children. (We also have had Orange and O2 - no problems of this kind with these operators and O2 , according to their literature, assume that everyone is a child, so they don't get these sort of text messages as soon as the phone is livened up.)
After sorting the unsuitable messages...by texting STOP or STOP ALL to the short code that they came from...came to agreement with T - mob that the phone could be screened as it was in use by a child.
However, the problem came back with Horoscope texts just recently. After several irate phone calls to T-mob ( company almost the worst for customer service according to the Which Report) - one operator finally was of help....she said....
You have to ring M block on 0871 2230000 and find out who is sending you the horoscope texts. A bit suspicious of this company as the operator there said that she was in Holland, although she had a cockney accent and the company has an office in London.....
However, in my case the horoscope texts were coming from Mobile Messenger 0845 3553445 - shouldn't bother as it's probably a high rate tel call...... and I got no answer when I rang.
I e-mailed this company instead but they stipulated that they wanted to speak on the mobile phone in question. Said that I didn't want them talking to my daughter...
They then sent around 4 e-mails demanding to speak on this number. Since they could have given me my money back without all this - told my daughter not to answer their calls......and why would any company want to speak to a child on the phone? At this point became worried as some e-mails were from a male.
ICSTICS no help at all....most of these high rate texting companies seem to be registered abroad, so I think this is why they seem to have no power to help.
The advice from OFCOM was - change your number, which we did by running down the T- mobile acount to 0p, going to a market to have the phone unblocked (£10) - don't bother with T- Mobile as it costs around £30...you can have it done over the internet cheaper but be careful who you give your money and phone information to.
We bought a Tesco Economy SIM card for around £2, on which you can have security from these sort of predators acording to Tesco's website. (Tesco is currently top of the list for service providers in the Which Report list).
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I have merged the last four threads on this problem, please have a read back for suggestions on what to do
When it happened to my daughter I think I had to text STOP at least a couple of times before it stopped.
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if you put the short code number from the premium rate messages into the ICSTIS website, It wil give you the company contact details for either the sending company or the third part who handles the details, It will also advise the best way to stop the particular text message