Question:
Sorry for asking this question again, I did actually ask this on a earlier post but it was getting off the subject of my original post, so since I had no answer, I thought I would be more specific and make it the new post.
Can anybody tell me what actually happens if you pay for a dead pixel check, i.e. how do they test it properly, what do they do, but more importantly does it garantee you no dead pixels or no more than a certain percentage or what?
I suppose once you buy this monitor, if you are unlucky, even though you pay for this service, you may find one or two dead pixels appear after a month or so, which is just tough, or would this be unusual?
Any info appreciated.
Answers:
Download Dead Pixel Buddy, save some cash
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@Inters
I think OP means before you actually buy the monitor.
The difference is monitors are usually sold to meet ISO-13406-2, which means you can receive one with 2 or 3 dead pixels and not be eligible for a replacement. A retailer's pixel check is a premium you pay to guarantee no dead pixels on receipt (i.e. exceeds the ISO-13406-2 standard).
@h_h
More info
TOG
Answers:
@Inters
I think OP means before you actually buy the monitor.
Ere I cant think of a reason before hand as it would surely come under normal
warranty rules with a new PC surely.. and how do you know they just might feed you bull.... But I do see now what the OP is getting at...
Trust Nobody...
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it would surely come under normal
warranty rules
Fraid not. Under the Sale of Goods Act it passes the legal reasonableness test of fit for purpose if it meets the ISO.
Notwithstanding that, I'd be surprised if you can find an OEM that offers a warranty over and above your statutory rights that does not quote the ISO as an exclusion clause.
TOG
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Fraid not. Under the Sale of Goods Act it passes the legal reasonableness test of fit for purpose if it meets the ISO.
Notwithstanding that, I'd be surprised if you can find an OEM that offers a warranty over and above your statutory rights that does not quote the ISO as an exclusion clause.
TOG
So another goliath get out clause.. How nice
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So another goliath get out clause..
Not really. It's a consequence of the technology involved in the manufacturing process.
The ISO actually works in the purchaser's favour because it delineates precisely what is deemed acceptable. If you read it it is quite taughtly defined and, in imho, draws a good compromise between aesthetic and functional deficiencies
I would postulate that without the ISO you would be worse off.
Given the manufacturing limtations, one could insist on tightening the ISO to exclude any dead pixels. The consequence would be to triple the price of TFTs.
Hence if, as a consumer, you cannot live with the aesthetic distraction of a couple of dead pixels you pay a premium for a retailer pixel check.
TOG
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Define 'faulty' - that's what the ISO does.
I think the growth of LCD/TFT in the marketplace suggests that the manufacturers have got it right.
if the technology is flawed dont sell it.
The reason they sell is because the demand is there. If the product were that flawed there would be no demand.
Your car analogy is flawed. A missing gear stick is not aesthetic.
TOG
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Define 'faulty' - that's what the ISO does.
I think the growth of LCD/TFT in the marketplace suggests that the manufacturers have got it right.
The reason they sell is because the demand is there. If the product were that flawed there would be no demand.
For you maybe but that would really p*ss me off as I dont like to be
taken for a mug ppl should stand up for perfect products, especially at
some of the higher end models.
Your car analogy is flawed. A missing gear stick is not aesthetic.
Niether is a pixel, thats why there are programs like DPB otherwise
this thread wouldnt even exist.. personal choice if someone wants to be ripped off ofcourse, I for one dont.
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For you maybe
......and the rest of the mainstream consumer marketplace that is content to buy cheap TFTs that meet the ISO standard
lbut that would really p*ss me off as I dont like to be
taken for a mug ppl should stand up for perfect products, especially at
some of the higher end models.
Then pay the premium. Nothing new in that. The market thrives on people who are willing to fork out extra for quality/high end products. It's the Lada vs Rolls Royce argument.
Equally you could pay £185 for a 2 metre mains cable made out of screened, oxygen free, gold plated cable. Or you could pay 99p in Woolies. Who's the mug there?
Notwithstanding any cost vs value consideration it is fair to say that the former will have undergone a much more rigorous (aka costly) manufacturing and quality assurance process.
Niether is a pixel, thats why there are programs like DPB otherwise
this thread wouldnt even exist.. personal choice if someone wants to be ripped off ofcourse, I for one dont.
The august body of the International Standards Organisation would take issue with you on that one. I would however be interested in your thoughts on why a missing pixel is a functional deficiency? What effect does it have on your use of the monitor?
TOG
[/quote]
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......and the rest of the mainsream consumer marketplace that is content to buy cheap TFTs that meet the ISO standard
Then pay the premium. Nothing new in that. The market thrives on people who are willing to fork out extra for quality/high end products. It's the Lada vs Rolls royce argument.
Equally you could pay £185 for a 2 metre mains cable made out of screened, oxygen free, gold plated cable. Or you could pay 99p in Woolies. Who's the mug there?
Notwithstanding any cost vs value consideration it is fair to say that the former will have undergone a much more rigorous (aka costly) manufacturing and quality assurance process.
The august body of the International Standards Organisation would take issue with you on that one. I would however be interested in your thoughts on why a missing pixel is a functional deficiency? What effect does it have on your use of the monitor?
TOG
[/quote]
Over 10mins to write that Im amazed... You have just landed a major blow for the consumer there Tox.... I mean I want goods that work and are not defective dont you, and dont forget that Monitors would come down in price like anything if we all said we wanted goods thet worked properly.
Just like the DVD player that was £200 now £20 in Lidl but itstill does the job
very well, and is all singing and dancing...
And what functionality problems.. what about the annoying missing pixels for a start.. I mean spout about ISO all you like buy we all know its another bit of legislation to FOB OFF the customer.
Edit: Your Turn
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ppl should stand up for perfect products
No such thing as a perfect product. The benchmark is what is acceptable to the consumer in terms of quality vs price. Simple economics of supply and demand. If the quality is deemed acceptable in the eye of the purchaser at the right price the product will secure a market share. This is not imposed by the supplier except in a monopoly.
]Monitors would come down in price like anything if we all said we wanted goods thet worked properly.
And how do we say that. Again with our wallets. If they weren't good enough we wouldn't buy.
Just like the DVD player that was £200 now £20 in Lidl but itstill does the job very well
So does a monitor with a dead pixel. Tell me what it cannot do.
what about the annoying missing pixels for a start
There are deficiencies and features in the software that I buy for my PC that annoy the hell out of me. In your quest for perfection does that mean you never buy software, because I'm not aware of a single application that's 'perfect'
I mean spout about ISO all you like buy we all know its another bit of legislation
No it's not legislation. It's a voluntary standard defined and agreed worldwide based on input from the consumer and suppliers. In fact ISOs are like British Standards; they tend to be considered, if met, a quality hallmark rather than the other way round. As a software developer have you ever fought through trying to get ISO-9000 certification. Why? Because it's good marketing to tell customers our products meet that standard.
We could argue this until the cows come home but the bottom line is that if you find missing pixels annoying then pay the premium. Ya pays ya money and ya takes ya choice.
Over 10mins to write that Im amazed
It's not a race!
TOG
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We could argue this until the cows come home but the bottom line is that if you find missing pixels annoying then pay the premium. Ya pays ya money and ya takes ya choice.
TOG
I was just about to say its down to choice, some people like to get
second rate goods as where I dont.. If it doesnt do what it says on the tin
then I dont want to know.
And in my search of perfection at least with software it can be sorted via
a patch or update unlike a mechanical fault like a dead pixel..
And a monitor with a dead pixel cant give me a perfect picture....
I think the Cow is now securely in the field.
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And in my search of perfection at least with software it can be sorted via a patch or update
Unless it's a Microsoft product
btw - I love being the Devil's Advocate. I actually have a TFT with 2 dead pixels and the thought of it annoys the hell out of me, except when I'm using it and then I don't even notice.
TOG
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Unless it's a Microsoft product
Amen to that.....
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I agree, we should expect and receive perfect products. I get annoyed when people tell me (a) I shouldn't ever complain (because I do always complain if things are faulty, which is a lot!) and (b) nothing's perfect. That's rubbish - I expect things to be perfect and if they aren't
On a personal note, my Inspiron 6000 has a dead pixel in the centre of the screen but thanks to the same link that intel provided back in November, I was able to locate it and complain to Dell. I never received a reply to my email... still waiting!
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On a personal note, my Inspiron 6000 has a dead pixel in the centre of the screen but thanks to the same link that intel provided back in November, I was able to locate it and complain to Dell. I never received a reply to my email... still waiting!
Quod Erat Demonstrandum. See
Dell Quality Standards
During the manufacturing process, it is not uncommon for one or more pixels to be fixed in an unchanging state. The visible result is a fixed pixel that appears as an extremely tiny dark or bright discolored spot.
In almost every case, these fixed pixels are hard to notice and do not detract from the display quality or usability. A display with 1 to 5 fixed pixels is within the industry standards, and is therefore considered an acceptable display. LCD screens that do not meet this industry standard are rarely passed on from the point of manufacturing.
If you notice more than six (6) fixed pixels on your display, or if there are several fixed pixels in a small area of the screen, refer to the E-mail Dell section under Additional Information to contact Dell Technical Support.
For help with specifics on your Dell system, or additional troubleshooting support, refer to .
TOG
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Quod Erat Demonstrandum. See
TOG
Thank you for the link. I think it is totally unacceptable to expect customers to put up with up to 5 dead pixels on a screen.
I wonder why Dell don't publicise that policy... perhaps because they know it's utter b*******
If I'd known about it I would definitely have gone elsewhere. Is there really nothing I can do about it? It is only one pixel but nevertheless, annoys me when I see it.
CC
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You should buy your stuff in this shop, then! I fully agree with your sentiments and I'm at the forefront of complaining vociferously but I'm also realistic enough to know when I'm urinating into the proverbial maelstrom.
TOG
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Can anybody tell me what actually happens if you pay for a dead pixel check, i.e. how do they test it properly, what do they do, but more importantly does it garantee you no dead pixels or no more than a certain percentage or what?
All they do is run a test program and scan for pixels which do not change colour.
It should guarantee no dead pixels on receipt of equipment.
I suppose once you buy this monitor, if you are unlucky, even though you pay for this service, you may find one or two dead pixels appear after a month or so, which is just tough, or would this be unusual?
Any info appreciated.
It's tough luck.
I own two LCD displays: a 4 year old and a 1 year old neither has, to date, any stuck pixels.