Question:
i have ordered some things from hmv with my e vouchers but have been waiting since begining of dec and was debating wether to cancel and order from elswhere as i have heard things about hmv sometimes taking forever to deliver... will i be re-imbursed straight away on my account with my e vouchers if i cancel i'm a bit wary in what to do
Answers:
i have ordered some things from hmv with my e vouchers but have been waiting since begining of dec and was debating wether to cancel and order from elswhere as i have heard things about hmv sometimes taking forever to deliver... will i be re-imbursed straight away on my account with my e vouchers if i cancel i'm a bit wary in what to do
Do the emails you get talk about waiting for suppliers to get stock in? If that's the case, especially on games, then its worth cancelling if you haven't got the games after a couple of months as HMV are probably unlikely to be able to source them.
I've had a couple of games that I have been waiting to be sourced for around a year now.
AMO
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Best thing would be to email them (or ring them), I had a problem with a missing delivery and they sorted it out through email.
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Best thing would be to email them (or ring them), I had a problem with a missing delivery and they sorted it out through email.
i tried ringing and got kept waiting 30 mins hung up in the end...is there an email to get in contact with hmv as i cant find one
Do the emails you get talk about waiting for suppliers to get stock in? If that's the case, especially on games, then its worth cancelling if you haven't got the games after a couple of months as HMV are probably unlikely to be able to source them.
I've had a couple of games that I have been waiting to be sourced for around a year now.
AMO
yes all the emails say waiting for stock from supplier....but what i DO need to know is it immediate for my e-vouchers to be re-imbursed to my hmv account
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[quote=barjam]i tried ringing and got kept waiting 30 mins hung up in the end...is there an email to get in contact with hmv as i cant find one
I've pm'd you
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I bought a CD from them pre order and used a voucher, the CD was missing a DVD that was included in the CD sealed etc the disk just wasnt in the holder. I returned it to HMV with a covering letter explaining the problem and requesting a replacement. HMV are useless, The refunded me rather than replaceing the item totally ignoreing my letter I wont be buying from them again.
Calling them was the only way to sort it out, it takes ages to get to someone your call is important etc you just need to stay on the phone I drove from Goole to manchester while on hold, they repeated my order so I got the cd and DVD for the price I originally paid. I will stick to Play.
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HMV Online telephone - 0845 603 8576 (Monday-Friday 8am-6pm, Saturday-Sunday 9am-5.30pm).
Their email is through their form at
, and you should eventually get at reply from though I don't know if they use this for initial inquiries/problems.
I wouldn't use the phone though, they don't answer the phone, you're lucky if they answer their emails, and if they do, you're lucky if it actually answers your query!
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i orded then canceled a cd then they debited my acct and they are arguing they havnt so i have had to get a print out of my statement and send this off to get my money.. I wont ever use them again ..
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oh and for those that get free landline calls i used the the number
0207 101 3089 you dont get through any quicker but its free if you get free calls
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i had problems with them too. spent an obscene amount of time waiting to be connected on their 'customer srvice' phone number, and delivery was incredibly slow
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I cancelled an order I made when the item was out of stock and I found it in stock elsewhere, had used e-vouchers to pay for it. The cancellation went through okay, but the e-vouchers weren't refunded! Called up, took about 20mins on hold before I spoke to someone. She didn't seem to grasp my enquiry about the e-vouchers, took 3 attempts before she understood what I was on about. Apparently as it was showing that I'd paid £0.00 for the item there was nothing to refund... until I pointed out the only reason it was £0.00 was because I used e-vouchers!
She's forwarded my info to another department who are meant to refund it eventually, but she couldn't give an estimate as to when this was (don't know if it's just generally not known or if it's linked to being between xmas and newyears), but I'm gonna check back in a week and see if it's returned to my e-wallet.
Wish I'd called to cancel now, least that way it'd have saved practically spelling out what I was on about so many times....
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Ordered a few items at the start of the month as christmas presents as they "had them in stock" and I left it a couple of days before christmas before cancelling them as my status was "to be ordered from supplier". I also ordered an xbox 360 game on 5/2/06 which said in stock and still waiting to receive the game even though a couple of time on the site after I ordered it said in stock but I managed to get it in toys r us today for £9.99 so cancelled my HMV order
Customer service is useless as you can wait for ages on the line before getting through and the people I spoke to were useless to say the best and their email service is even worse as it says on the site "we aim to respond to emails within 48 hours" mor like 2 weeks if your luckily enough to get a responce and then it's an automated one saying thanks for being patient and we will keep you upto date on your order.
Think HMV have shown their true colours just before the christmas period of how useless they are at fulfilling orders
HMV + customer service = no chance
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my main concern is my e-vouchers .......if i cancel will they automatically go back onto my account i dont want to cancel then find i have a battle on my hands getting my e-vouchers back
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my main concern is my e-vouchers .......if i cancel will they automatically go back onto my account i dont want to cancel then find i have a battle on my hands getting my e-vouchers back
See my msg above, number 11, it didn't automatically refund my vouchers Am awaiting them "supposedly" refunding me over the next week after a phone call.